Shipping Policy

Effective date: 12 November 2025

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1. Processing Times

Orders are typically processed within 1–3 business days (Mon–Fri, excluding public holidays). Pre-order items will display estimated dispatch windows on the product page.

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2. Shipping Methods & Rates

We ship domestically within South Africa via The Courier Guy. Rates are calculated at checkout based on destination and weight. Free shipping thresholds (if any) will be shown at checkout.

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3. Delivery Estimates

Domestic: 1–5 business days after dispatch.
International: 5–14 business days after dispatch (customs may extend this).
Timelines are estimates; carriers may experience delays beyond our control.

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4. Tracking

You’ll receive a shipping confirmation with a tracking link once your order leaves our studio.

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5. Customs, Duties & Taxes (International)

Recipients are responsible for any import duties, VAT, and fees imposed by the destination country. PACS is not responsible for carrier or customs delays.

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6. Address Accuracy & Failed Delivery

Please ensure your shipping address is complete and correct. Undeliverable or refused packages may be returned to us; re-shipping fees may apply.

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7. Lost or Damaged Parcels

If your parcel is missing or arrives damaged, contact us within 7 days of delivery at {hello@pacs.co.za} with your order number and photos (if applicable). We’ll open a carrier investigation and assist with replacement or refund per the outcome and stock availability.

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8. Split Shipments

To avoid delays, we may ship items separately at no extra cost if part of your order is ready earlier.